Track Your Order
FOLLOW YOUR ORDER.
FROM DISPATCH TO DELIVERY.
Once your Cosmeio order has shipped, we send tracking information to the contact details provided at checkout. Use the carrier tracking link in that shipping confirmation to follow your parcel as it moves through the delivery network.
How to track your Cosmeio order
Check your shipping email
After dispatch, you will receive a shipping confirmation containing your tracking information.
Open the tracking link
Click the carrier tracking link in the email to open the latest shipment information.
Follow carrier updates
Track movement, customs processing, local delivery scans and final delivery directly through the carrier.
Please note: tracking can take a short time to become active after a shipping label is created or after the parcel enters the carrier network.
What happens after you order?
What your tracking status may mean
Label created / Shipment information received
The shipment information has been created. The carrier may not yet show a physical movement scan, so allow some time for tracking to become active.
In transit
Your parcel is moving through the carrier network toward the destination country or local delivery hub.
Customs clearance
International shipments can pass through destination-country customs. Customs authorities control clearance timing and may occasionally request additional information from the recipient.
Out for delivery
The parcel has reached the local delivery stage and is scheduled to be delivered by the carrier.
Delivered
The carrier has marked the shipment as delivered. If you cannot locate it, check the delivery location, household members, reception or a safe-place location before contacting support.
Tracking not updating?
No tracking email yet
Your order may still be within the normal 2–4 business day processing period. Tracking is provided after shipment.
Tracking has stopped moving
Carrier scans can pause during international transit, customs clearance, weekends or local delivery handovers. If the shipment is significantly overdue, contact us so we can review it.
Still can’t locate your order?
Contact us with your order number and, if available, your tracking number. Our support team can review the shipment information with you.
cosmeioofficial@gmail.com