Cosmeio offers motorcycle jackets, motorcycle suits, motorcycle pants, outerwear, apparel and related products. Product availability, colors, sizes and specifications are shown on each product page.

The payment methods currently available for your order are shown securely at checkout. Payment must be successfully authorized before an order can be processed.

Please contact us within 24 hours of placing your order if you want to request a cancellation. We will try to stop the order where possible, but cancellation cannot be guaranteed once processing, preparation, production or shipping has started.

Contact us as soon as possible if you notice an address error. We will try to update it before dispatch, but an address change cannot be guaranteed after the order has entered processing or has shipped.

Yes. Cosmeio offers free standard worldwide shipping to destinations available at checkout, unless a specific promotion states otherwise. If your country or region is not available at checkout, please contact us before ordering.

Orders are normally prepared within 2–4 business days, Monday through Friday, excluding public holidays. Processing can include payment verification, order review, preparation, quality checks and packing.

After processing, standard delivery normally takes approximately 6–8 business days. Delivery estimates are not guaranteed and may be affected by customs clearance, carrier delays, weather, local holidays or remote-area delivery.

Once your order ships, tracking information will be sent to the contact method provided at checkout. Tracking can take a short time to become active after dispatch. You can also visit our Track Your Order page.

International orders can be subject to customs procedures in the destination country. If an order or shipping service is specifically described as duty paid, the applicable duties covered by that service will be handled as stated. Otherwise, local duties, taxes, brokerage charges or import fees may be payable by the recipient where required by law.

First check the latest tracking information. If the parcel is significantly overdue or tracking has not updated for an extended period, contact us with your order number and tracking number so we can review the shipment with the carrier. For full details, see our Shipping & Delivery Policy.

Review the sizing information shown on the individual product page and our Size Guide before ordering. Sizing can vary by style and brand, so product-specific measurements should be checked whenever available. If you are unsure, contact our support team before placing your order.

Yes, eligible items can be returned within the 30-day return window if they remain unused, unworn, unwashed and in their original condition with the required tags and packaging. For standard size or fit returns, return shipping is normally the customer's responsibility.

You may request a return within 30 days of receiving your order. Standard returns must generally be unused, unworn, unwashed and in original condition with all original tags, labels, accessories and packaging. Please review our Return & Refund Policy for the complete conditions.

For regular returns such as size, fit, color or preference changes, return shipping is normally the customer's responsibility. If we confirm that an item was supplied damaged, defective or incorrectly, we will cover reasonable return shipping costs or provide return instructions.

Contact us within 7 days of delivery with your order number, a description of the issue and clear photographs or other reasonable evidence. Once reviewed and confirmed, an appropriate remedy may include a replacement, exchange or refund.

Where an exchange is available, the replacement can be arranged after the original return is received and approved, subject to stock availability. If the requested replacement is unavailable, we may offer an alternative or process a refund.

After the returned item is received and inspected, approved refunds are normally processed within 10 business days. Refunds are issued to the original payment method. Your bank, card issuer or payment provider may require additional time to post the funds after we process the refund.

Custom-made, personalized, made-to-measure, altered or final-sale items may be non-returnable when this is clearly disclosed before purchase, except where applicable law provides a remedy for faulty, damaged or incorrectly supplied goods.

You can email us at cosmeioofficial@gmail.com or use our Contact Us page. For order-related questions, please include your order number so our team can assist you more efficiently.