Last updated: September 10, 2026

Cosmeio offers free standard worldwide shipping on eligible orders. This Shipping & Delivery Policy explains our processing times, estimated transit times, tracking, customs, address changes, and what to do if a shipment is delayed or lost.

1. Order Processing

Orders are normally prepared within 2–4 business days, Monday through Friday, excluding public holidays. Processing may include payment verification, order review, preparation, quality checks, and packing.

During major promotions, holidays, unusually high order volumes, or for items requiring additional preparation, processing may take longer. If a significant delay affects your order, we will contact you using the details provided at checkout.

2. Estimated Delivery Time

After processing, standard delivery normally takes approximately 6–8 business days. Delivery estimates begin once the parcel has been handed to the carrier and are not guaranteed arrival dates.

International shipments may occasionally take longer because of customs clearance, carrier network delays, weather, local holidays, remote-area delivery, or other circumstances outside our reasonable control.

3. Free Worldwide Shipping

Cosmeio provides free standard worldwide shipping to destinations available at checkout, with no minimum purchase requirement unless a specific promotion states otherwise.

If a country or region is unavailable at checkout, please contact us at cosmeioofficial@gmail.com before placing an order.

4. Customs, Duties & Taxes

International orders may be subject to customs procedures in the destination country. Where an order or shipping service is specifically described as duty paid, applicable import duties covered by that service will be handled as stated. Otherwise, local customs duties, taxes, brokerage charges, or import fees may be payable by the recipient where required by law.

Customs authorities may request additional information from the recipient. Customs processing times are controlled by the destination authorities and are outside Cosmeio’s direct control.

5. Tracking Information

Once your order has shipped, tracking information will be sent to the email address or contact method provided at checkout. Tracking may take a short time to become active after the shipping label is created or after the parcel enters the carrier network.

Please use the tracking number supplied with your shipping confirmation to follow the shipment. If tracking has not updated for an extended period, contact us and we will review the shipment with the carrier.

6. Correct Shipping Information

Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, and other information requested at checkout. Cosmeio is not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

If you notice an address error, contact us immediately. We will try to correct it before dispatch, but changes cannot be guaranteed once an order has entered processing or has been shipped.

7. Order Cancellations

If you need to cancel an order, contact us within 24 hours of placing it. We will make a reasonable effort to stop the order before processing or dispatch. After 24 hours, or once an order has entered production, preparation, or shipment, cancellation may no longer be possible.

8. Delayed, Lost or Returned Shipments

If your shipment appears delayed, please first review the latest tracking information. If the parcel is significantly overdue or appears lost, contact cosmeioofficial@gmail.com with your order number and tracking number.

We will work with the shipping carrier to investigate. Carrier investigations and claims can take time to complete. If a parcel is returned to us because of an incorrect address, repeated failed delivery attempts, refusal of delivery, or failure to complete required customs steps, additional shipping charges may apply before it can be resent.

9. Damaged Packages

If the outer package arrives visibly damaged, photograph the package before opening where possible and retain the packaging until the issue is resolved. If the product itself is damaged, follow the instructions in our Return & Refund Policy.

10. Contact Us

For shipping and delivery questions, email cosmeioofficial@gmail.com or use our Contact Us page. Please include your order number so we can assist you efficiently.