Last updated: September 10, 2026

At Cosmeio, we want customers to shop with confidence. This Return & Refund Policy explains when an item may be returned, the condition required for a return, how refunds are processed, and what to do if an order arrives damaged, defective, or incorrect.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order. To start a return, email cosmeioofficial@gmail.com with your order number, the item you want to return, and the reason for the request.

Items sent back without first contacting us may not be accepted or may take longer to process.

2. Return Eligibility

To qualify for a standard return, the item must:

• Be unused, unworn, unwashed, and in its original condition.
• Have all original tags, labels, accessories, protective pieces, and packaging included.
• Show no signs of wear, riding use, alteration, washing, odor, stains, damage, or misuse.
• Be packed securely to prevent damage during return shipping.

We may reduce or refuse a refund where an item is returned in a condition that prevents it from being resold, subject to applicable consumer law.

3. Items That May Not Be Returnable

Custom-made, personalized, made-to-measure, altered, or final-sale items may be non-returnable when clearly identified as such before purchase, except where applicable law provides a right to a remedy for faulty, damaged, or incorrectly supplied goods.

For hygiene and safety reasons, certain worn protective or intimate-contact items may also be excluded from return where permitted by law. Any product-specific exception will be stated on the relevant product page or communicated before purchase.

4. Size & Fit Returns

If you selected the wrong size or prefer a different fit, you may request a return within the 30-day return window provided the item remains eligible under the conditions above. Customers are responsible for checking the sizing information shown on the product page before ordering.

For standard size or preference returns, the customer is responsible for return shipping costs unless we agree otherwise in writing.

5. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Please provide your order number, a description of the issue, and clear photographs or other reasonable evidence so we can review the claim promptly.

When we confirm that an item was supplied damaged, defective, or incorrectly, we will provide an appropriate remedy, which may include a replacement, exchange, or refund. Where a return is required because of our error, we will cover reasonable return shipping costs or provide return instructions.

6. Return Shipping

For regular returns such as size, fit, color, or preference changes, return shipping is normally the customer’s responsibility. We strongly recommend using a trackable shipping service and retaining proof of postage until the return has been completed.

Cosmeio is not responsible for a return parcel that is lost or damaged before it reaches the return destination when the return carrier was selected by the customer.

7. Inspection & Refund Processing

After we receive the returned item, we will inspect it and notify you of the outcome. Approved refunds are normally processed within 10 business days after inspection.

Refunds are issued to the original payment method unless otherwise required by law or agreed with you. Your bank, card issuer, or payment provider may take additional time to post the refund after we have processed it.

Original shipping charges, expedited shipping charges, customs charges, duties, or other non-refundable service charges may not be refundable unless the return is due to our error or applicable law requires otherwise.

8. Exchanges

Where an exchange is available, the replacement item will be arranged after the original return is received and approved, subject to stock availability. If the requested replacement is unavailable, we may offer an alternative or process a refund.

9. Order Cancellations

If you want to cancel an order before shipment, contact us within 24 hours of placing it. Cancellation cannot be guaranteed after an order has entered processing, preparation, production, or shipment. See our Shipping & Delivery Policy for more information.

10. Consumer Rights

This policy is intended to provide a clear store process and does not remove any mandatory rights or remedies you may have under applicable consumer protection law.

11. Contact Us

For returns, exchanges, or refund questions, email cosmeioofficial@gmail.com or use our Contact Us page. Please include your order number in all return-related messages.