Last updated: September 10, 2026

This Privacy Policy explains how Cosmeio collects, uses, shares, and protects personal information when you visit cosmeio.com, create an account, place an order, contact us, subscribe to marketing, or otherwise interact with our online store.

Cosmeio operates its ecommerce store using Shopify and may use other service providers to support payments, shipping, analytics, fraud prevention, advertising, customer support, and website functionality.

1. Information We Collect

Depending on how you use our store, we may collect information such as:

• Contact information: name, email address, telephone number, billing address, and shipping address.
• Order information: products purchased, order value, delivery details, returns, refunds, and customer service history.
• Account information: account identifiers, preferences, and login-related information handled through our ecommerce platform.
• Payment-related information: payment status and transaction details. Full payment card information is generally processed by authorized payment providers rather than stored directly by Cosmeio.
• Device and usage information: IP address, browser type, device information, cookie identifiers, pages viewed, referring pages, approximate location, and interactions with the site.
• Communications: messages, attachments, reviews, inquiries, and other information you choose to provide when contacting us.

2. How We Use Personal Information

We may use personal information to:

• Process, verify, fulfill, and deliver orders.
• Provide order confirmations, tracking updates, returns, refunds, and customer support.
• Maintain and improve our website, products, services, and customer experience.
• Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized transactions.
• Comply with legal, tax, accounting, regulatory, and record-keeping obligations.
• Send marketing communications where permitted and in accordance with your preferences.
• Measure advertising and website performance and understand how customers use our store.

3. Cookies & Similar Technologies

Our website and service providers may use cookies, pixels, local storage, and similar technologies to operate the store, remember preferences, keep sessions secure, understand website performance, and support marketing or advertising.

You can manage certain cookie choices through your browser settings and, where available, the privacy or cookie controls provided on our website. Disabling some cookies may affect store functionality.

4. How We Share Information

We may share personal information with service providers that help us operate the store, including Shopify, payment processors, shipping and fulfillment providers, analytics providers, fraud-prevention services, customer-support tools, marketing platforms, and professional advisers.

We may also disclose information where reasonably necessary to comply with law, respond to lawful requests, protect our rights or customers, prevent fraud or security threats, or in connection with a business reorganization, merger, acquisition, or transfer of assets.

We do not treat payment for ordinary goods as a sale of your personal information. However, certain advertising or analytics activities may be considered a “sale,” “sharing,” or “targeted advertising” under some privacy laws. Where applicable, you can use our Your Privacy Choices page or contact us to exercise available rights.

5. Shopify

Our store is hosted on Shopify. Shopify processes information needed to provide the ecommerce platform, checkout, security, and related services. Shopify may process personal information according to its own privacy terms and applicable agreements with merchants.

6. Marketing Communications

If you subscribe to email or other marketing, we may send updates, offers, product information, or promotional messages. You can unsubscribe using the link in a marketing email or by contacting us. Transactional communications relating to an order or account may still be sent when necessary.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, legal compliance, tax and accounting requirements, dispute resolution, and enforcement of agreements. Retention periods vary depending on the type of information and applicable obligations.

8. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to an ecommerce business. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

9. International Processing

Because we sell internationally and use global service providers, personal information may be processed in countries other than the country where you live. Where required, service providers use appropriate safeguards for international data transfers.

10. Your Privacy Rights

Depending on where you live, you may have rights to request access to personal information, correction, deletion, restriction, portability, objection to certain processing, withdrawal of consent, or opt-out of certain targeted advertising or data-sharing practices.

These rights are subject to applicable law and may have exceptions. To submit a privacy request, email cosmeioofficial@gmail.com. We may need to verify your identity before completing a request.

11. Children’s Privacy

Our store is intended for a general consumer audience and is not directed to children under the minimum age required to independently consent to online data processing in their jurisdiction. We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us.

12. Third-Party Websites

Our site may contain links to third-party websites or services. Their privacy practices are controlled by those third parties, and we encourage you to review their policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or business practices. The updated version will be posted on this page with a revised “Last updated” date.

14. Contact Us

For privacy questions or requests, email cosmeioofficial@gmail.com or use our Contact Us page.